About the Annoying "Master Edition Unlimited Set $0" Pop-up
Today, the pop-up above appeared, and since it said it was free, I went ahead and purchased it, but
the payment button appeared, and even though there was no indication other than $0,
the Master Plan was automatically purchased as well, and I was charged ¥57,127.
When I contacted support, they replied that this is standard practice and that they do not issue refunds based on their terms of service.
Incidentally, there was no such explanation in the pop-up, nor was there a link to a page with an explanation.
I think it’s unreasonable to be denied a refund by citing terms and conditions that cannot be verified from the pop-up.
In short, this company is unscrupulous and dishonest.
I cannot trust them, so I will not make any further purchases within SeaArt, nor will I renew my plan.
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Comments1
JJJJulio
May 23
ご連絡ありがとうございます。
本件については、購入前のポップアップおよび詳細説明内で、適用期間・更新日時・対象内容・一部条件などを表示しております。また、購読ボタンの近くにも「開通後すぐに有効、いつでも解約可能」といった案内を掲載しています。
そのため、現在の表示内容は購入前に確認できる仕様となっておりますが、誤解を招きやすい点があった可能性については真摯に受け止め、今後さらに分かりやすい表示になるよう改善を検討いたします。
貴重なご意見をありがとうございます。