Request for Reimbursement for Credits Used Due to an Unintended Plan Change

Thank you for your continued support.

I am writing to request your confirmation and compensation regarding an incident where a large amount of credits (Stamina) was unintentionally consumed due to an unintended model switch while using the image editing feature.

[Details of the Incident]
・Editing was performed using the standard model (no number)
・Generation failed with an error ("Generation failed. Please try again")
・The system automatically switched to the higher-tier model "Seedream 4.5" and re-executed the process without any user input
・As a result, credits decreased from “145 → 10” (approximately 135 consumed)

【Issue】
・There was absolutely no prior confirmation regarding the model switch
・High-cost processing was executed without user consent
・A significant amount of credits was consumed regardless of whether the operation was successful

Additionally, the time of the incident coincided with the server overload and maintenance period announced on the official Discord channel, and we understand that the processing occurred under abnormal conditions.

Furthermore, support stated
“We automatically switched to a different model” and “It was a mistake not to seek confirmation,”
It is clear that this incident was not the result of user-initiated actions.

[Request]
Since this was an unintended transaction, we formally request reimbursement for the corresponding credits (approximately 135).

Moving forward,
・Prior confirmation when changing models
・Displaying a warning before high-cost operations
We would appreciate it if you could consider implementing these improvements.

We apologize for the inconvenience and appreciate your cooperation.

[User ID]
a171cd7b27897efbdd3413a875fa4f86

[Date and Time of Occurrence]
May 4, 2026, around 4:00 PM (Japan Standard Time)

[Action Taken]
Image editing (post deletion process)

[Additional Information]
This timeframe coincides with the period during which server overload and maintenance were announced on the official Discord server.