The AI ​​in Customer Service is not providing proper answers.

Hello. I am a user who has been using seaaart's paid subscription for the past year or so.

I am writing to inquire because I have a few questions and requests.

1. My one-year paid subscription has ended, and I intended to take a break for a while and re-subscribe when the discount rate is high. However, even though my payment history shows that the subscription has already expired, I have been receiving messages from the bank attempting to withdraw funds since yesterday (failing due to insufficient funds).

I have no intention of continuing the paid subscription at this time (I plan to sign up for an annual subscription later when I can afford it), so please stop the automatic payment attempts.

2. Furthermore, looking at the amount that failed to be automatically withdrawn, it is the expensive subscription price without any discounts, not the original annual subscription price purchased with a 55% discount. Please do not attempt to extend the subscription by arbitrarily attempting to withdraw funds in this manner once the subscription has expired after I have signed up.

3. Furthermore, although it has clearly not been a full year since last year's SVIP payment date, my SVIP benefits have expired. I had expected to apply for an extension around June 10th, but withdrawal attempts and subscription termination occurred 15 days in advance.

4. Even if the withdrawal and payment attempts have stopped, please do not take any action such as deleting my account. As a paid subscriber, I have paid the fair price, and I will renew my subscription myself when the time comes that I need it.

5. My user ID is

8f63b1a4d3fa7f3ca6266b0d2c02afe2

6. I contacted Contact us's online customer service, but I kept getting this message, so I am writing here to ask a person, not an AI.

(Seata : You might want to learn about the impact of account deletion on payments and subscriptions? 1. if the account is deleted, will the previous payment be refunded? 2. if i delete the account, will the subscription automatically terminate?

ME : No. I absolutely have no intention of deleting the account or the content.)