I just renewed my subscription for one more year, however, my previous subscription has not been expired yet. There is still one more month left. Why is my new subscription starting now?!? Could you look into it please. Thnx
Upon checking, your subscription is valid until February 9, 2027, and its status is normal.
CQDan La
•
Jan 5
Thanks for replying. That’s good to know. However, on my end, it’s still show “next renewal date” is 2027-01-02.
meimei
Team•
Jan 6
This is because your latest subscription order has not been cancelled, so the system will automatically renew it in the next cycle (that is, one year later). If you do not wish to continue the renewal, you can cancel the subscription before it expires. After cancellation, your benefits will remain valid until February 9, 2027, and there will be no further automatic renewal.
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Comments4
meimei
Jan 5
Upon checking, your subscription is valid until February 9, 2027, and its status is normal.
CQDan La
Jan 5
Thanks for replying. That’s good to know. However, on my end, it’s still show “next renewal date” is 2027-01-02.
meimei
Jan 6
This is because your latest subscription order has not been cancelled, so the system will automatically renew it in the next cycle (that is, one year later). If you do not wish to continue the renewal, you can cancel the subscription before it expires. After cancellation, your benefits will remain valid until February 9, 2027, and there will be no further automatic renewal.
CQDan La
Jan 6
I see. Thanks for your help. case closed.