Hello, I am writing because I have an active Beginner VIP subscription for the next 6 months.
My daily allowance is 300 credits, but after your recent update, the minimum cost to generate a 5-second video has increased to 400 credits. This means I am paying for a subscription that I cannot use for its main purpose.
This change happened without notice and makes my current plan obsolete. I request that my daily credit limit be adjusted to at least 400-500 credits so I can continue using the service I already paid for.
I have attached screenshots showing my 300-credit limit and the 400-credit cost. Looking forward to your prompt solution.
Best regards,
Oscar Edmundo.
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Need Customer Service
Feature Request
22 days ago

Oscar Edmundo
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Need Customer Service
Feature Request
22 days ago

Oscar Edmundo
Get notified by email when there are changes.