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In the past few days, only videos are generated that completely ignore the prompts.
For example, I used an illustration of a seated person and instructed the user to "get down on both knees and bury his face in the ground," but the video ended up with the person smiling while brushing his hair out of his face.
When the same prompt was used to create the video again, a person who does not exist in the illustration appeared out of nowhere and simply walked away behind him.
I cannot accept that this consumes stamina.
Please remedy this immediately.

Please note that we do not (and cannot) use the discord, so copy and paste replies directing us there are not necessary.

Status: Need Customer Service1 comment

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Comments1

  • JJJJulio

    Team•

    Nov 6, 2025

    ホームページ上部の投稿に記載されているとおり、技術的な問題はここでは解決できません。Discordをご利用でない場合は、以下の方法でカスタマーサービスまでご連絡ください。

    1. 公式サイト右下にある「カスタマーサービスにお問い合わせ」アイコン

    2. メールアドレス customer@seaart.ai でカスタマーサービスにご連絡ください。