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Purple Flags

Feature Request
For over 3 weeks I've been losing credits due to failed creations. Instead of receiving the requested photo or video in the prompt, I receive a purple image indicating low quality, but the credit is still charged. I've lost over 3,000 credits this way
Posted by Helio Neto Correa de melo ·
Status: Completed1 comment

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Comments1

  • meimei

    Team•

    Dec 4, 2025

    The issues that were affecting the creative experience of some users have already been resolved, and the core creative functions are gradually returning to normal. Our technical team is continuing thorough optimizations to ensure the long-term stability of the platform. Fixes are still ongoing. If you encounter any problems during this process, please contact customer service through the official channels to receive dedicated support.
    Official Website: https://www.seaart.ai/
    Discord Bug Report Channel: https://discord.com/invite/gUHDU644vU