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Idea: Public Forum For Members

Okay, so after a shaky start and cancelling my 3 day membership, I kind of found my stride and even purchased one month as well as a $20.00 USD pack of credits.

Here’s the problem. Customer care is understandably slow to respond to issues via email, and honestly it’s no better in this feedback space.

So maybe a possible solution would be to create a simple forum, maybe even an extension of this feedback section. People could ask questions and hope that other members in the community will respond with possible solutions.

I am pretty new here, and there are three or four things I am trying to solve with video creation and I cannot for the life of me get any real answers. Plus I’m not sure if the problems I’m having are from user error or actual bugs and glitches. I am probably just doing something wrong.

But if you had an actual social community dedicated to people asking questions and more experienced members answering them, with people offering suggestions, help, member created FAQs and so forth, it could be a great resource. I really would love to continue here, but there are no resources whatsoever for people to get reasonably quick answers to common problems.

I even tried other forum sites and Reddit, but nobody has chimed in to answer any of the more technical oriented questions I have.

Status: Need Customer Service4 comments

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Comments4

  • JJJJulio

    Team•

    Mar 10

    Thank you for your feedback. Currently, this area is only for submitting suggestions and improvement ideas, so we will not be addressing bug-related issues here.

    I suggest you join our Discord group, where you can not only communicate with other users, but we also have a dedicated bug-solving channel where your issues will be resolved more quickly. Alternatively, you can click the customer service icon in the bottom right corner of the homepage for one-on-one customer service assistance.

    • ChiroVette

      •

      Mar 10

      NO I CANNOT COMMUNICATE WITH ANYONE ON YOUR DISCORD!!!!!!!

      Everywhere I go it tells me “You do not have permission to send messages in this channel” even though you invited me to it! Jeeze!!!!

      • JJJJulio

        Team•

        Mar 10

        I’ve sent msg to you on Discord, plz check.

        • ChiroVette

          •

          Mar 10

          Hey there, JJJJulio, I replied to you, thanks!