What the hell is going on?! Sea Art video model!!! 😡

No response from any support channel! I even contacted your company's X support but got no reply, so I'm writing here: The video I generated with Sono Lite the other day finished distorted, and that issue was resolved by deleting the work. Yesterday's video generation (using Sono Lite) finished with the prompt completely ignored,Then this morning, generating a video for today's challenge with Sono Lite once resulted in a video that completely ignored the prompt. I hurriedly tried generating it with SeaArt Ultra Pro this time, but it also completely ignored the prompt!!!