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I would like to request compensation for costs incurred when video generation fails.

Currently, even when video generation fails, Stamina and Coins are still consumed, which can feel unfair to users.

Could you please consider implementing one of the following solutions?

・Refund Stamina or Coins when generation fails
・Or, implement a system that refunds a certain percentage
・Offer a free "regenerate" (retry) feature as an alternative

Since failures caused by network errors or server issues are difficult for users to prevent, some form of compensation would help users feel more at ease when using the service.

Status: Need Customer Service2 comments

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Comments2

  • JJJJulio

    Team•

    Apr 1

    親愛なるユーザー様、ご意見ありがとうございます。技術的な問題については、公式チャンネルからカスタマーサービスまでお問い合わせください。

    公式サイト: https://www.seaart.ai/

    Discord バグ報告チャンネル: https://discord.com/invite/gUHDU644vU

  • Van Thanh

    •

    Apr 1

    Đúng, tạo cái gì bị lỗi, bị chặn cũng phải hoàn lại credit cho người dùng.