Complaint

Subject: Urgent: System Billing Error / Multiple Unauthorized Charges - User ID [e5bc40b8ae67b960d28e62705c6ae18b]Hello SeaArt Support Team,I am writing to report a severe issue with your automatic billing system. My order number is SA202604202177415109035365315.I successfully paid for my monthly subscription on April 20, 2026. This subscription must remain active until May 20, 2026. However, your system is incorrectly treating my monthly plan as a bi-weekly one and has made multiple unauthorized attempts to charge my card:First incorrect attempt: On May 2, 2026 (just 12 days after the purchase).Second incorrect attempt: Today, May 16, 2026.Furthermore, my account status is currently broken and shows "Expired" before the actual end date of my paid period.I demand that you:Immediately stop all future unauthorized charge attempts.Cancel my automatic renewal completely.Fix the system bug that causes my card to be charged multiple times a month.My Account Details:User ID: [e5bc40b8ae67b960d28e62705c6ae18b]Account Email: [v15577200@gmail.com]Please see the attached screenshot confirming the initial purchase date and the incorrect expiration status.Regards,[vasya63]