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Misleading AI explanations, user interface, and point consumption

1. User ID:
b3883fa98b9c6f676a98fd0ae06e5a7f

2. Model used:
SeaArt Sono Cast

3. Details of the issue:

  • In Sono Cast, I specified image and video references while the adult content setting (NSFW) was enabled, but the generated video was unilaterally replaced with default footage that contained none of the original elements. This constitutes a de facto refusal to generate the content, yet the system unfairly deducts points without any warning. Please also refer to the AI interaction log.

  • Task ID: 93636e78-3d55-4416-92e3-d7d3b89f023d

4. Request:
Refund for stamina consumed due to inaccurate AI guidance and system malfunctions.

5. The tags listed below are template defaults and cannot be modified, so they will be left as is.

The intended tags are " Sono Cast," "Point Refund," or " Refund."

I was told it would be best to send this to the AI assistant, so I am sending it.

Status: Need Customer Service1 comment

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Comments1

  • JJJJulio

    Team•

    Apr 1

    親愛なるユーザー様、ご意見ありがとうございます。技術的な問題については、公式チャンネルからカスタマーサービスまでお問い合わせください。

    公式サイト: https://www.seaart.ai/

    Discord バグ報告チャンネル: https://discord.com/invite/gUHDU644vU