Dear Sea Art Support Team,
I am writing to you today regarding the recent subscription charge on my account. First, I would like to thank you for the opportunity to use the 3-day free trial. I found the platform very powerful and appreciated the chance to explore its features.
After my trial period ended, I was charged $251.88 for the annual subscription. While I understand this is the standard procedure, this amount represents a significant financial challenge for me.
To provide some context, my monthly income here in Vietnam is approximately $600 USD, so this single charge is nearly half of my monthly earnings. I have read your terms and understand that subscriptions are generally non-refundable. However, given my circumstances, this unexpected cost will create considerable financial hardship for me.
I would be incredibly grateful if you could consider my situation and make an exception to grant a full refund. I have already canceled the subscription to ensure no future charges occur.
Thank you for your time, your understanding, and your great product. I hope for your favorable consideration.
Sincerely,
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Nguyen Le Tuan Minh
Account login gmail: minhthuong26@gmail.com
+84 903 553 216
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Feature Request
About 17 hours ago

Minh Nguyen
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In Review
Feature Request
About 17 hours ago

Minh Nguyen
Get notified by email when there are changes.