The 89% discount does not apply

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Online Customer Support

JA

Seata

5-1 09:33:58

Thank you for using our service. Please provide details about the issue.

5-1 09:35:24

SA2026043044440281379478652 I purchased this item, but the 89% discount was not applied. Why is that?

Seata

May 1, 09:35:33

You may be wondering about the conditions for applying the discount campaign at checkout?

Was the discount campaign not applied at checkout?

5-1 09:35:45

Are discount promotions not applied at checkout?

Seata

5-1 09:35:47

Discounts are offered on an irregular basis, so please check the announcements on our website. The payment price is based on the actual amount paid.

5-1 09:37:05

It said "89% off Seata" until May 15, so I bought it—is that a lie?

Seata

5-1 09:37:14

Discount campaigns are held on an irregular basis, so it is possible that the displayed period or conditions differed from the timing of application. The payment price is based on the final amount charged at the time of purchase. Additionally, since digital products are activated and become valid immediately upon completion of payment, we generally do not accept refunds. Since you have already purchased the item, please be sure to enjoy the benefits.

5-1 09:38:24

But I haven’t been granted those rights yet? The same amount was deducted as when I used it normally.

Seata

5-1 09:38:32

We sincerely apologize for the inconvenience. We need to verify why the discount was not applied and you were charged the standard rate, as well as why you feel the rights have not been granted. While our system is designed to grant access immediately upon payment completion, if there is a discrepancy between the displayed price and the actual amount charged, we will need to review your specific order details. We apologize for the trouble, but could you please note your order number (SA2026043044440281379478652) and contact the SeaArt support team, or report the details of the situation via the "Help & Feedback" section within the app? A representative will cross-reference your order history with the billing details and guide you through the appropriate resolution.

5-1 09:39:02

Can’t you handle this here?

Seata

5-1 09:39:10

We sincerely apologize for the inconvenience. Our chat support team does not have the authority to directly handle detailed verification or changes regarding individual orders, such as the application of discounts, discrepancies in billing amounts, or the granting of rights. In such cases, please contact the support team via the "Help & Feedback" section in the app or the contact form on our official website, including your order number (SA2026043044440281379478652). A representative will verify your order history against our system records and guide you through the appropriate steps.

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