Issues with Profile Cards and Customer Support Response

I reported an issue with saving profile cards to customer support, but many of their responses were off the mark, and I ended up having to explain the same thing over and over again. After finally managing to explain the situation, I received the following response.

(Customer Support Response)

“Thank you for your patience. Regarding the issue with saving profile cards, our staff is aware of the situation and is currently investigating to identify the cause and find a solution. We will provide updates on the progress via the update information for the relevant feature, so we kindly ask for your patience for the time being.”

In response, I asked the following questions:

・Where can I check for “update information regarding the relevant feature”?

I then received the following response.

(Customer Support Response)

“Regarding the issue you previously reported where profile cards cannot be saved, please try refreshing the page, clearing your browser cache, or switching to a different browser.”

I have already explained that clearing the browser cache did not resolve the issue. Incidentally, I am also unable to save it in the app version. Is customer support just giving me a half-hearted, temporary solution? Is the response, “Regarding the issue with saving profile cards, our staff is aware of the situation and is currently investigating to identify the cause and find a solution,” a lie? Their response is far too careless.