Regarding the response to the inquiry made to online customer support starting on the 14th

We received a response to our inquiry on the evening of the 14th around 6:00 PM on the 18th. Thank you.
However, the response was not satisfactory. For example, regarding this image, we were told that due to its high exposure level, the restriction could not be lifted.

It's not hard to imagine that the sheer number of inquiries stems from the administration's sloppiness. While it's a case of reaping what you sow, I can tolerate delayed responses.
However, the content of that response was clearly careless and lacked justification, which can only be seen as treating users with contempt.
We request that you re-educate and reassign customer support personnel, and that you clearly document and announce the regulatory standards.